Guernsey Awards

In an ever increasing world of artificial intelligence and automation, excellence in customer service has become more relevant and important than ever before.

Celebrating these skills with the Customer Service Awards highlights their value to the community and our island brand.

Insurance Corporation recognises the importance of customer service as it is at the heart of what we do ever day. These awards recognise the local service that individuals or companies are providing to local people and that’s why these awards are so important.

As a local employer it is also really important that we give back to the community and that is why we were delighted to sponsor one of the awards this year.

I would highly recommend the awards as a way of motivating and rewarding any team and giving them a competitive target to aim for and raising the standards of customer service.

We went into the awards process without having any idea of how to win one and what strategy to adopt but it turns out that just getting the team members to buy into an ethos of anticipating and exceeding the needs of our guests and getting the guests to testify was enough. A truly memorable evening.

Congratulations on yet another hugely successful awards this year, and for raising the profile of good customer service on our islands. The awards are now certainly at that stage where they have grown enough to consider where you go next – how exciting, and well done to you!

At Lloyds Bank we strive to provide excellent customer service, putting our customers first and the Customer Service Awards is a great initiative to sense how our customers are feeling. We were absolutely overwhelmed with the generous comments and responses from all our customers. The daily focus and responses received provided our teams with a sense of pride and motivation to do well and when we were nominated as finalists for three categories it was a time for celebration!

To win the ‘Best Team’ category was amazing and was the icing on the cake for everything we aim to achieve for our customers. This initiative is inspirational for colleague engagement which in turn benefits our customers.