Steve Hayes

I would highly recommend the awards as a way of motivating and rewarding any team and giving them a competitive target to aim for and raising the standards of customer service.

We went into the awards process without having any idea of how to win one and what strategy to adopt but it turns out that just getting the team members to buy into an ethos of anticipating and exceeding the needs of our guests and getting the guests to testify was enough. A truly memorable evening.

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