At Lloyds Bank we strive to provide excellent customer service, putting our customers first and the Customer Service Awards is a great initiative to sense how our customers are feeling. We were absolutely overwhelmed with the generous comments and responses from all our customers. The daily focus and responses received provided our teams with a sense of pride and motivation to do well and when we were nominated as finalists for three categories it was a time for celebration!

To win the ‘Best Team’ category was amazing and was the icing on the cake for everything we aim to achieve for our customers. This initiative is inspirational for colleague engagement which in turn benefits our customers.