The Jersey and Guernsey Customer Service Awards are an annual event designed to celebrate customer service excellence on the Channel Islands. They recognise individuals and teams working in all industry sectors for going that extra mile.
The awards run on nominations from the public. Businesses can also nominate themselves as long as they can provide supporting customers feedback on their service.
The nomination period runs throughout June July & August. In September all nominations are reviewed and a shortlist of three for each category is agreed by a judging panel. The finalists are invited to a champagne awards ceremony and the lucky winners are invited on stage to collect their award.
Visit our videos page to hear from some previous winners what it felt like to win.
There are two different types of award:
Each year, the general public is asked to nominate an individual or team who they feel has given them excellent customer service. This can range from a self-employed gardener, to a supermarket worker, to a team in a shop or a high street bank; if you remember them for the right reasons, and they made you feel ‘WOW’, then they deserve your nomination.
Companies can also submit their own entries – we know that many organisations gain their own customer feedback via letters and feedback systems – and this equally as important as nominations made through this site. Chose your entry, tell us why you should win, include customer feedback and send it in. Your entry will be reviewed by the judges alongside any nominations made here.
Winning can bring a number of advantages, including enhanced publicity, peer recognition and attraction of quality staff. Recognition brings a clear advantage against competitors – pointing you out as number 1.
Nominate your business via the Awards / corporate submissions page.
The awards are open to everyone in all the Channel Islands: Jersey, Guernsey, Alderney, Herm and Sark. Nominations for Alderney, Herm & Sark can be made through the Guernsey nomination button.
The awards ceremonies are held in Jersey and Guernsey. All shortlisted individuals, teams and businesses are invited to the awards champagne ceremony to celebrate, and additional tickets can be purchased for their supporters. The Customer Service Awards ceremonies are always friendly, fun and informal. They take place from 6pm to 8.00pm and finalists are encouraged to bring along work colleagues, friends and family – children are most welcome and can attend free of charge as long as they sit on your knee!
It only takes two minutes to make a nomination – and it lets individuals, teams and businesses know that they are doing a brilliant job. All nominations are reviewed by a panel of judges and considered for an award – just imagine if your nomination goes towards a winner! Your service champions will get the recognition they deserve.
Winning an award is an incredible achievement, but even if your nominee does not win, with your permission we will pass the feedback back to the organisation. This means that businesses and individuals will get to know they are doing a brilliant job – and the great service you receive will continue – and perhaps improve even further.
By taking two minutes to nominate , you are also promoting great service on our islands – businesses will focus on their service more, customer service will improve and the Islands will become an even more pleasant place to be!
Visit our videos page to hear from some previous winners what it felt like to win, and why they think you should take the time to nominate.
By asking customers to nominate you, you let staff and customers know that service is a priority in your business. Your service will improve. If team members know they will get recognition for doing a brilliant job, they are more likely to deliver great service. Better service equals happier customers and a positive impact on your business.
If you would like to promote the awards to customers, you can:
- hand out award business-cards. This card encourages customers to visit our mobile friendly website to nominate you. Excellent customer service interactions can be nominated almost as soon as they have happened. Even better – anyone who nominates online will be entered into a prize draw to win one of two iPads (one for Jersey and one for Guernsey) donated by sponsor Sure.
- put up A3 and A4 posters in your business to promote the awards to customers
- give customers paper nomination forms so that they hand write their nomination. They can leave the form with you, or post it at various places around the islands. These will be collected before judging day.
You can nominate your business for award here.
We recognise that there are lots of great service champions in the Channel Islands, therefore you can make as many nominations as you like.
However, to be fair, we ask that you only nominate an individual or business once for the same category. If we see lots of repeat nominations from the same person for the same person it just messes up the judging. To make it fair on everyone we have to exclude the extra nominations – and that means extra time and stress – and we end up drinking too much coffee and eating too much cake whilst we do it.
These awards only run because of the amazing sponsorship and support from local companies.
If you are interested in sponsoring a specific category or helping with the awards, please visit the ‘contact us’ page and we can provide more information.
We can also meet for an informal chat and we’ll by the coffee!
Visit our videos page to hear from some of our sponsors about why they sponsor the Customer Service Awards and why service is so important to them.
To encourage more customers to nominate their superstars online (which is much more environmentally friendly and easier to manage), our sponsors Sure have given us two 32GB iPads – one for Guernsey and one for Jersey. We have randomly chosen an online nomination from Guernsey and another from Jersey. If that customer has left us their contact details, they will be invited to their Sure shop to collect their iPad (and if they haven’t left their contact details, then we move to the next nomination).
We will only share your kind words with the organisation if you have ticked the box giving us permission to do so. If you would rather they were not shared, that’s no problem at all; they will be kept private.
However – just imagine the smile you will be putting on someone’s face when they read all those lovely things.
The 2018 awards are now closed.
We appreciate that not everyone wants to go online to make their nomination (even though it’s really easy and you are saving trees and our carbon footprint). Therefore when the awards are open, there are paper nomination forms and voting boxes around the islands. We circulate over 20,000 forms per year you should see them all over the islands – but the main pick up and posting points are the Sure shops, Waitrose and the Coop.
We have ten categories that are open to public nomination. Have a look at the Awards Categories page for more information.
When you complete your nomination, you will be asked to select a category, so it’s worth having a quick look at the type of businesses and people you can nominate. However, if you are not sure, just tick the ‘not sure’ box and we’ll put your nomination into the most appropriate category.
There is also a ‘People’s Choice’ category which is based on the business which gets the most nominations. And from all of the winners, the judges will chose an overall winner. So – 12 awards in total and ten that you can vote for.
If you are not sure which category to nominate your service superstar for, have a look at the Awards Categories page for more information. This page lists all of the categories and also which kind of business or person you might nominate.
When you complete your nomination you will be asked to select a category, so it’s worth having a quick look at the type of businesses and people you can nominate. However, if you are not sure, just tick the ‘not sure’ box and we’ll place your nomination into the most appropriate category for you.
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Once the nominations period closes on 31 August, all of the paper nominations are collected. These are then put together with the online nominations and any corporate submissions we receive.
A panel of judges then meets, and over huge amounts of coffee and donuts, every single nomination is read. A shortlist is then produced for each category. From this shortlist, a winner is then selected. And from these winners, and overall winner is selected.
Please note that winners are not just selected due to the number of nominations they receive. Smaller businesses have just as much chance of winning as larger ones – it is quality, not quantity that matters.
If you are shortlisted, you will be contacted mid-September and invited to our red carpet champagne awards event as our special guest. Additional tickets can be purchased so that you can invite your friends and family to see you get the recognition you deserve.
Our sponsors, judges and finalists are invited as our special guests. However anyone can attend this red carpet event to help us celebrate. Tickets can be purchased here.
You cannot ‘vote’ for someone who has already received a nomination – but you can make your own nomination for the same person, business or team to further support them.
The more high quality nominations a person, team or business receive, the more likely they will be shortlisted and win.
The awards are judged on individual nominations rather than a public vote for individuals. We carry out the awards this way so that as many individuals as possible can be nominated.
Yes – as long as you have some supporting customer testimonials as part of your entry.
Visit our Corporate Entries page for more information on submissions and to see the web-form for completion.
The awards are an evening of celebration and everyone can attend.
The majority of tickets are provided to the finalists and their teams free of charge. However additional tickets are available for £20 – this is just to help contribute to the costs of the event.