What are the awards all about?

The Sure Customer Service Awards are all about recognising excellence and improving the service we receive in the islands.

Better customer service means a nicer day for everyone.  Customers feel happier, employees are happier and organisations are happier as they see their business thrive.

We are looking for the amazing businesses, teams and individuals that are doing the islands proud. Nominations for these customer service champions can be made until 14th September 2019.  After a rigorous judging process we then invite a number of specially selected finalists to win one of eleven awards at a celebratory event in Jersey on 21st October and Guernsey on 25th October 2019.

How do the awards work?

The awards depend on public nominations so we need you to let us know when someone has gone the extra mile.  We don’t want to know if things were ok – but about those times when someone has really impressed you.

These awards do not work on the quantity of nominations – our judging panel look for the nominations that really stand out.  Sometimes one amazing nomination can be better than 100 average ones.

We also accept nominations from businesses – they may have an amazing team or individual that deserves recognition.  As long as the entry is supported by customer feedback, their entry will be considered next to any other nominations they may receive.  More information are entries from businesses can be found here.

How do you make a nomination?

Nominations can be made here (thanks for saving paper) but there are also nomination forms and boxes dotted around the islands; over 250 organisations have materials this year, including the Sure shops, Coop and Waitrose.  Businesses who would like to enter themselves can do so here.

We have 11 awards up for grabs and more about them can be found here.

Who has won an award in the past?

See here for a gallery of past winners.

Still have a question?

Have a look at our Frequently Asked Questions – and if you can’t find an answer or have any other comments, please contact usWe are here to help!

Thank you to our 2019 category sponsors – without their support the awards would not happen.