We could not run the awards without the assistance and support of the Jersey and Guernsey Chambers of Commerce, and our sponsors.
Guernsey headline sponsor:
Jersey headline sponsor:
About our sponsors:
Sure – headline sponsor
Sure Business supplies world-class communications services to businesses and public-sector clients. Our combination of local knowledge and global expertise makes us the perfect communications partner for companies in the island that need high quality, reliable connectivity so they can do business here and throughout the world.
This is the 10th year of the Customer Service Awards and Sure have been involved from their inception. Sure our proud to be headline sponsor for the 5th year running, helping to promote great customer service in the Channel Islands.
Twitter: @SureGuernsey @SureJersey
Sponsors of Guernsey & Jersey ‘Best Customer Service through Digital, Social Media and Technology’
ICCI are the leading Channel Island Insurance company, providing car, home & commercial insurance in Guernsey & Jersey. Insurance Corporation provides stability, local underwriting, local rates, local decision making and local leadership through a proven track record, brilliant claims service, caring community support and the strength of our RSA backing.
Insurance Corporation are delighted to sponsor the digital award for the third year running. We have been supporting our communities in both Guernsey & Jersey over the past 38 years through our CSR initiatives in conservation, education, healthcare and event sponsorship. This year we wanted to get involved again with the Customer Service Awards and sponsor the Digital, Social Media & Technology award in both islands. We ourselves have seen the change of use in social media and the role it plays in customer service, as customer service is at the heart of what we do every day. These awards recognise the local service that they are all providing to local people and that’s why these Awards are so important and why we are delighted to be part of it.
Sponsors of Guernsey ‘Best Customer Service in Retail’
Derek Coates founded Healthspan in 1996 with just six products and a firm focus on quality, value for money and unsurpassed customer service. Having grown up in Guernsey himself, Derek’s beliefs are the foundation for Healthspan’s core values of positive thinking, healthy eating and an active lifestyle; this is consistently reflected by his unapologetic attitude when it comes to supporting the Bailiwick of Guernsey, as well as truly having the Channel Island’s best interests at heart. Healthspan now sells over 200 products and that number stands to increase. Staff thrive off of a passion for health and this is relayed not only through continuous product development but also through the Healthspan way of life; Eat Healthily, Stay Active and Be Positive. The company’s sponsorship and involvement in local events have long since reflected these beliefs and more recent relationships with organisations such as Run4Wales are an ongoing reminder of Healthspan’s unwavering faith in good health and wellbeing.
Sponsors of Jersey ‘Best Customer Service from an Individual’
ATF Fuels are a leading fuel distribution company in the Channel Islands, supplying domestic, commercial, aviation and retail fuels.
Established in 2014 we deliver bulk fuel requirements to domestic, agricultural and commercial customers. We also have fuel retail outlets in Jersey providing petrol and diesel to local motorists.
We are proud of our reputation of providing high quality products and great value with fair and transparent pricing.
We take great pride in providing a competitive service for all our business and domestic customers, along with innovation. We are enthusiastic and take pride in the business as it were our own.
ATF are proud to sponsor the customer service awards as this enforces our main core value is that we care about our customers and understand that our customer service is key to the success of our business.
Waitrose & Partners
Sponsors of Guernsey ‘Best Customer Service from Food & Drink’
Waitrose in Guernsey provides the convenience of a supermarket with the expertise and service of a specialist shop. There are two Guernsey branches: Admiral Park and The Rohais.
Both stores are dedicated to offering quality food that has been responsibly sourced combined with high standards of customer service.
As a co-owned Partnership, everyone who works for Waitrose owns the business and the notion of partnership is also extended to farmers and growers. At the heart of the supply chain are its producer groups that operate across livestock, milk, farmed fish, fruit and vegetable categories.
The Little Big Hotel Group
Sponsors of Guernsey ‘Best Customer Service from a Team’
The Little Big Hotel Group comprises of Les Douvres Hotel, Fleur Du Jardin & Peninsula Hotel. We are a dedicated team of hospitality professionals who will ensure you have a pleasant stay and cater to any request. Our three local hotels pride themselves on superb customer service and great quality food. All three of our hotels look forward to giving you a warm welcome.
Websites: lesdouvres.com fleurdujardin.com peninsula.gg
Twitter: @LesDouvresGsy @fleurdujardin
Sponsors of Guernsey ‘Best Customer Service from Travel’
Sarnia Hotels is a long established family owned group of three beautiful town house hotels situated in prime locations in the capital of the island of Guernsey, St. Peter Port; Moores Hotel, Les Rocquettes Hotel and Hotel de Havelet.
The company was founded back in 1956 by Jack & Ella Parker the group continues to be personally operated by the family to this day.
Each of our St. Peter Port hotels is steered by an experienced management team to ensure that all of our guests, whether staying with us on business or pleasure or just dining, return time and again. Guests can be assured of the wonderful accommodation, excellent dining and award winning customer service.
Red Carnation Group
Sponsors of Guernsey ‘Best Customer Service from an Individual’ and hosts for the awards event
Red Carnation Hotels in Guernsey are proud to sponsor and host the Customer Service Awards. The guest experience is always at the heart of The Old Government House and Duke of Richmond hotels, where talented teams exceed expectations with warm and caring service, delicious cuisine and thoughtful touches.
We are proud to sponsoring the awards again this year and look forward to hosting the judging event and the awards night to celebrate the best of the best in the Bailiwick of Guernsey.
Twitter: @OGH_Guernsey @DOR_Guernsey
Facebook: @theoghhotel @dukeofrichmondhotel
Sponsor of Jersey ‘Best Customer Service from a Team’
Roberts Garages was founded in 1958 by Frank Roberts who prided himself in offering his customers value for money and an exceptional level of customer services. Something Roberts still prides itself in achieving 60 years later. In fact, Roberts conducts its business under what it calls its 3 C’s – excellent Customer Service, Convenient Locations & opening times and Competitive Prices. It is this mix that the company believes differentiates it from its competitors. Roberts employs almost 50 staff, many who have been with the organisation for more than 10 years. It is these individuals who make the business what it is. Always welcoming customers with a smile no matter what time of day, and often greeting them by their first name given the close relationship between the loyal customer base Roberts has and the individual staff members.
Sponsor of Jersey ‘Best Customer Service from Professional Services’
The Powerhouse store at Queen’s Road offers washing machines, fridge freezers, laptops, computers, printers, digital cameras, cookers, small electrical home appliances, audio & visual, home entertainment and much more.
Powerhouse.je is the online retail arm of the Powerhouse, part of the Jersey Electricity group. The online store is designed to give you all the convenience of 24/7 shopping with unbeatable delivery times and assured after sales service, all from a well-established on-island company you can trust.
The Powerhouse team pride ourselves on our excellent service levels and are proud to be supporting the awards for the third year running.
Guernsey Chamber of Commerce
Sponsors of Guernsey ‘Best Customer Service from a Sole Trader’
The GCC supports an enterprise culture and represents a significant voice in the island with some 18,000 individuals involved. Chamber has 14 industry groups who deal with relevant and important matters relating to all areas of business life in the island. They also have a regular calendar of events.
As the island’s largest business organisation we are aware of the rising need for people to feel that service levels received meet or exceeds their expectations. We are proud to support the Customer Service Awards; they are a positive way of bringing to public attention the hard work and dedication of a broad cross sector of people working in all industries, who recognise the requirement for excellence.
Jersey Chamber of Commerce
Established in 1768, we are the oldest English speaking Chamber in the world and the largest business organisation in the Channel Islands, representing over 550 businesses of all sizes and sectors, who collectively employ over 25,000 people in Jersey.
Jersey Chamber of Commerce is proud to support this important initiative, with mirrors commitment to encourage the highest quality of service across all sectors of island life. Chamber is delighted to support the awards and congratulates all nominees for their dedication in making Jersey the great place it is.
Twitter: @jerseychamber twitter.com/jerseychamber
The Royal Yacht Hotel
Sponsors of Jersey ‘Best Customer Service from Travel’ and hosts for the awards event
The Royal Yacht Hotel are proud to sponsor and host the Customer Service Awards again this year, celebrating the best of the best in the Bailiwick of Guernsey.
Set in the heart of vibrant St Helier, at The Royal Yacht, a truly memorable experience awaits you. Modern decor with a cosmopolitan flair
flows throughout the hotel, restaurants, and spa, complemented by tasteful nautical elements.
Whether you are celebrating something special, catching up with friends over lunch or planning a weekend getaway. With an award-winning spa and a choice of three restaurants and bars, there really is something for everyone.