The following categories were open to public nomination in 2020.

BEST SERVICE FROM A SOLE TRADER This award is for the individual person who is self employed who has gone the extra mile to deliver excellent service. Who might you nominate? Anyone who is self employed, for example your hairdresser, decorator or a small local company owner, potentially working on their own. This category recognises individuals running their own business, whilst putting customers at top of their agenda.

BEST SERVICE FROM A TEAM This award is for any team who work together to deliver an amazing customer experience from beginning to end. Who might you nominate? Public and private sector teams, retail teams, restaurant teams, hotel teams, tourism teams, healthcare teams – any team who work together to deliver a brilliant experience.

BEST SERVICE FROM THE CHARITABLE SECTOR This awards is for any organisation who is providing superb service in a not-for-profit organisation.
Who might you nominate? Past nominations from charities have included shops, community cafes and restaurants, hotels and community websites.

BEST SERVICE FROM AN INDIVIDUAL EMPLOYEE This awards is for any individual, from any walk of life who goes the extra mile for their customers. This person will have an exceptional attitude to service and nothing is too much trouble for their customers. Who might you nominate? States employees, retailers, hospitality, leisure, states services, professional and personal services – any one individual who does a brilliant job, all the time.

BEST SERVICE FROM SOCIAL MEDIA, DIGITAL & TECHNOLOGY This award is for any business or group who has used the power of social media and digital to engage with their customers and transform their service.
Who might you nominate? Any business from any sector – this could be retailers, hotels, small companies and leisure providers – if they use social media, websites or any kind of digital technology to make service better for the customer they can be entered here.

BEST SERVICE FROM FOOD & DRINK This awards is for any restaurant, bar, café or takeaway who excels in the experience they provide. Who might you nominate? Restaurants, bars, pubs, cafes, snack bars, kiosks, caterers, takeaways – anyone involved in providing a great experience in food and drink.

BEST SERVICE FROM LEISURE & TOURISM This award is for any business or team involved in leisure activities and tourism. This is for the teams and businesses who not only provide a fabulous service to locals, but wow our visitors and make them want to return. Who might you nominate? Leisure facilities and visitor attractions. Any company that entertains us and makes the islands a great place to live and visit.

BEST SERVICE FROM ACCOMMODATION This award is for any business or team involved in providing accommodation to tourists and visitors to the islands, as well as locals visiting our sister islands. Who might you nominate?  From campsites, guesthouses and self catering accommodation, to apartments and hotels – anyone providing accommodation, made fabulous by its service.

BEST SERVICE FROM TRAVEL This award is for any business or team involved in travel – from those responsible for getting people to and from the islands, to those who take us from A to B. This is for the teams and businesses who not only provide a fabulous service to locals, but wow our visitors and make them want to return. Who might you nominate? Taxi drivers, bus companies, ferries, cruise ship hospitality teams, private car hire, airlines, boats and travel agents. Any company or individual that helps people get to and around the islands.

BEST SERVICE FROM RETAIL This awards is for any retailer – big or small who consistently provides fantastic service. Who might you nominate? If they sell something you can nominate them for this award – as long as customer excellence is as important as the product being sold.

BEST SERVICE FROM PROFESSIONAL SERVICES This award is for anyone who provides you with amazing customer service from the professional or personal services sector. Who might you nominate? Bankers, beauticians, dentists, electricians, financial services, gardeners, hairdressers, insurance brokers, maintenance, pet care, plumbers, spas and trainers – if they give you a professional, specialist personal and brilliant service nominate them here.

SPECIAL RECOGNITION AWARDS There are also a number of special awards that will be made; these awards are selected by the judging panel and are not open to public nomination.