The Customer Service Awards are now in their 8th year and are organised by Jill Clark.
With more than 20 years’ experience in the customer service field, Jill Clark is well prepared for her role running the Customer Service Awards. Jill was previously director of customer service at Specsavers, which involved improving all areas of the customer experience in store.
“Being a born and bred customer service fanatic, working for Specsavers and focusing on making our customers truly happy was a job I loved “ says Jill. “The real challenge was helping all colleagues in all stores to deliver brilliant service to the same high level all day and every day.
“It is exciting to be running the Customer Service Awards – service is my passion and I believe the awards give brilliant teams and individuals the recognition they deserve – and helps inspire others to improve the experience they give their customers. My aim is that we all experience fantastic service every day from everyone e are in contact with. I believe that the awards will really help deliver this. I am thrilled to be heading up such a robust and popular part of the Islands’ annual events diaries, with such wonderful support from local business sponsors and supporters.”
In addition to taking up the new role, Jill is also a customer service consultant with customer-excellence.gg, a lecturer at the Guernsey Training Agency and College of Further Education. She also speaks at customer service events and seminars.
The new online nomination form is now live for both Guernsey and Jersey, with separate events running on both islands on 24 September (Guernsey) & 4 October (Jersey). The awards only exist due to the support of local companies – if any company or local business wishes to support us, please contact Jill at: firstname.lastname@example.org