Searching for Jersey’s customer service heroes

Nominations for this year’s Jersey Post Customer Service Awards are now open.

Organised in association with the Jersey Chamber of Commerce, the awards celebrate excellence, best practice and innovation in customer service. Their aim is to highlight the contribution great customer service can make to a business’s success – something of particular importance in today’s highly competitive commercial environment.

The general public is now able to nominate individuals or teams in Jersey who have gone beyond the call of duty in offering excellent customer service. Previous winners represent a wide spectrum of the island’s business community both in terms of size and sector.

Last year’s successes included the team at the Tot Stop Crèche within Co-op Grand Marché as overall winners; Joe Gomes of the Somerville Hotel for the tourism award; and the team at Waitrose for the best team.

Award categories are designed to be inclusive of all of Jersey’s business community.

See the full category list HERE

Awards founder and organiser, Julie Todd, is encouraging everyone to get involved.

‘We have all experienced good and bad service in Jersey. Social media makes it easier than ever for us to complain when things go wrong. These awards give the Jersey public the opportunity to redress the balance and recognise and reward those who do a fabulous job. It is free to nominate a team or individual and you could really make someone’s day by doing so. Last year we introduced the aspiring star award which is specifically targeted at young people new to the customer service environment. They may just be a part-time ‘Saturday worker’ but could already be standing out from the crowd. We’ve had some inspiring nominations in the past and we hope that we will see even more this year. After all they are the future champions of customer service.’

Brand new partnering sponsor for this year is Jersey Post.

Chief executive officer, Tim Brown, said: ‘Delivering great customer service is an essential to our business and this year we have invested in putting every member of staff through the WorldHost customer service training programme. Sponsoring the Customer Service Awards enables us to reinforce the importance of customer services excellence and how it can drive business growth through customer loyalty. We are delighted to be part of the awards and hope that other local businesses will show their support too.’

Nominations are open from Monday 18 August until Tuesday 30 September and there are various ways of making your vote:


The Awards ceremony takes place on Thursday 6 November at The Pomme D’Or Hotel, compered by Channel 103 FM.