Last Friday night many businesses and individuals gathered in Royal Square to hear the results of this year’s Jersey Customer Service Awards.

The new corporate categories introduced into this year’s Customer Service Awards attracted a considerable number of entries. David Warr, President of the Jersey Chamber of Commerce announced the winners to the gathered crowds and also presented the Awards to the successful organisations.

Companies could enter as many of the four categories as they wished and had to provide evidence of improvements in business performance they have enjoyed as a direct result of an innovative approach or a revised strategy for Customer Service delivery.

Julie Todd of event organisers Todd and Associate explained why the business community was included this year:

“Following the success of last year’s event we had requests from organisations who would have liked to have had the opportunity to enter at company level. I really hope that businesses out there take up the challenge and tell us about their own successes.”

The four category winners are:

Customer Service Innovation of the YearJersey Airport

Customer Service Strategy of the YearThe Co-operative

Customer Commitment AwardLes Houmets Care Home

Best Use of Social MediaJersey Airport

On presenting Jersey Airport with the two Awards, David Warr explained some of the judges’ thinking behind the decision:

“We were impressed with their [the Airport’s] fresh approach and their ability to adapt to today’s changing marketplace – especially with the introduction of the new “Rapide Pass”. This company has embraced social media wholeheartedly, recognising that these days we all have access to information 24/7.”

Click here for the individual category winners.