FAQs

What are the awards about?

The Jersey and Guernsey Customer Service Awards are an annual event designed to celebrate customer service excellence on the Channel Islands. They recognise individuals and teams working in all industry sectors for going that extra mile.

How do they work?

There are two different types of award:

Public nominations
Each year, the general public is asked to nominate an individual or team who they feel has given them excellent customer service. This can range from a self-employed gardener, to a supermarket worker, to a team in a high street bank; if you remember them for the right reasons, and they made you feel ‘WOW’, then they deserve your nomination.

Corporate submissions
Companies can submit their own entries in a number of categories each year and full details are announced at the start of the nomination period. Winning can bring a number of advantages, including enhanced publicity, peer recognition, attraction of quality staff and recognition brings a clear advantage against competitors.

What geographical area do the awards cover?

The awards are open to everyone in all the Channel Islands: Jersey, Guernsey, Alderney, Herm and Sark.

What happens at the ceremony itself?

The awards ceremonies are held in Jersey and Guernsey. Dates and full details of each are published on the website under each island’s information page.

The Customer Service Awards ceremonies are always friendly, fun and informal. They take place from 5.30pm to 7pm and finalists are encouraged to bring along work colleagues, friends and family – children are most welcome.