We invite you to join us for a business breakfast on Wednesday 26 June at The Old Government House Hotel

The event is specifically designed to engage with the Guernsey business community and offers an ideal networking opportunity as well as insightful and entertaining presentations and commentary on customer service.

Customer service and client retention is fundamental to the success of any business. Come and hear from our impressive line-up of speakers on how they have developed a service-driven culture within their own organisations and how making some small changes can impact your business in a positive way.

SPEAKERS

Peter MurleyPeter Murley
Chief Executive Hawksford Group

Peter is a highly experienced senior executive who focuses on people-centric operations, client relationships, business strategy, business transformation management and change management.

Peter will give examples of how good customer service has been a driving factor throughout his career and how it can be used to best advantage. An entertaining presenter who will not disappoint.

Kate Heywood
Founder Best of Guernsey

Kate owns The Best of Guernsey which promotes local businesses across a diverse range of marketing platforms. The business is extremely proactive in encouraging high levels of customer service.

Kate’s experience of the Guernsey business sector gives her unique insight into the importance of customer retention, building a good reputation and maximising its key benefits through the ‘word of mouth’ approach.

Barry Cash
Barry Cash
Director Chamber of Commerce

Barry’s experience and position at Chamber places him in an ideal

position to see and advise on how Guernsey businesses can raise their game in today’s increasingly challenging marketplace. A staunch advocate of customer service Barry has spent his career in customer focussed roles. He has also had extensive experience in change management directly related to customer service within the public and private sectors.


Allen Edwards
Manager Waitrose

Allen is the branch manager of Waitrose Admiral Park. He is responsible for the leadership of 150 Partners, as all employees are known, as well as the general running and operations of the branch and ensuring a high level of customer service. Allen is passionate about good customer service, emanating from his years of experience within the retail sector. He will look specifically at how customer service impacts the bottom line – irrespective of company size.

The four speakers will be joined for the Q&A session by CISA Managing Director Susie Andrade. CISA is the only “Institute of Customer Service” accredited training agency in the Channel Islands. Susie is passionate about helping businesses achieve their customer service objectives. ed 2June

FORMAT

07:30 – Registration, networking & breakfast
08:00 – Speaker presentations
08:50 – Q&A
09:15 – Final networking
09:30 – Close

BOOKINGS

Tickets – £19.50
Table of 10 – £156.00 (20% discount)
Email julie@toddandassociates.co.uk
Tel 07781 116713