The Livingroom Customer Service Awards – and the winners are…

The crowds gathered in Market Square on Friday 5 July to see the 2013 Livingroom Customer service Awards ceremony which was hosted by Island FM’s Richard Harding.

The judging panel had selected a shortlist and a winner for each individual category earlier in the week. All individual and corporate category winners were presented a newly designed trophy, especially commissioned for this year’s event.

Simon Torode and Richard Hardie, from event sponsor Livingroom Estate Agency then presented the overall winner’s trophy, which this year went to Waitrose. Waitrose was an individual and a corporate category winner plus had two other shortlist places, which made them stand out for the judges.

Julie Todd Managing Director of event organiser Todd and Associates was delighted with how the event had gone this year:
“We were inundated with nominations – exceeding all expectations.  The judges had a really tough job on their hands – there were so many worthy winners. I was delighted to see so many people at the presentation – the Guernsey public have really got behind the whole event.”

INDIVIDUAL CATEGORY WINNERS

Category

Sponsor

Winner

Employee of a small business  TG Communications  Gary Bougourd, McCathie & Associates
Employee of medium-sized business  JT  Neil Brouard, Stan Brouard
Employee of a large business  CISA  Daniel Jukes, Waitrose Coffee Shop
Self-employed person  Michelle Arundale, Berries Bakery
Public services employee  Sure  Karen Reade, HSSD
Tourism/hospitality employee  Commerce and Employment  Darryl Readings, HOJO
Best team  OGH Hotel  Le Mont Saint Garage
Humble volunteer  HSBC  Charlie Cox, Samaritans
Best customer experience  Hawksford Group  Toni and his team, Perelle Butchers
Aspiring star  The Bella Group  Jessica Heys, Inspired Estate Agency

 

CORPORATE CATEGORY WINNERS

Social Media Award  Best of Guernsey
Customer Service Strategy Award  COOK Foods
Customer Service Commitment Award  Waitrose
Innovation in Customer Service Award  Storm Force Fitness


OVERALL WINNER – BEST CUSTOMER SERVICE 2013
WAITROSE