Welcome to The Customer Service Awards CELEBRATING CUSTOMER EXCELLENCE in the Channel Islands.

After just six short years, the Customer Service Awards have firmly established themselves as an important initiative in the Channel Islands, bringing together business and community. The awards promote the islands to the wider world as efficient, friendly and approachable.

The public nomination process encourages engagement and interaction with the general public and raises positivity of customer service levels.

The 2018 Sure Guernsey Award nominations will be open soon with the awards being held in July 2018.  This year’s awards will have some exciting new categories and the facility to nominate your favourite individuals, teams and businesses online. More information will follow very soon.

More information on the 2018 Sure Jersey Award nominations will available soon. The awards will be held in October 2018. Details of how businesses can enter and how customers can make nominations will be on this site soon.

Moore’s is judged best for customer service. Read about it here

What People are saying

The Customer Service Awards without any doubt whatsoever provide businesses throughout all sectors with an incredible platform on which to maintain, develop and equally importantly sustain customer service levels and satisfaction to the highest of standards. It is far from all about winning or even being shortlisted but to receive compliments from customers day in and day out provides the job satisfaction that all involved with business thrive upon.

Congratulations on yet another hugely successful awards this year, and for raising the profile of good customer service on our islands. The awards are now certainly at that stage where they have grown enough to consider where you go next – how exciting, and well done to you!

Nothing can have a greater impact on your day, or even completely ruin it, like poor customer service. Exceptional customer service is still quite uncommon and good customer should be recognised, shouted about and rewarded. It is for this reason that I wanted our radio stations on both Guernsey and Jersey to play our part in supporting the Customer Service Awards and we are proud to be associated with them.